Automate 70%+ of customer support without losing human trust.
Basegent combines self-updating knowledge retrieval, verifiable source citations, and deterministic human escalation to provide delightful 24/7 customer support.
Why leading software teams choose Basegent
Built from first principles for teams that care about precision and user experience.
Living Knowledge Base (No Retraining)
Connect your documentation, API specs, and FAQs. When your docs change, Basegent updates its index instantly without costly model fine-tuning.
Seamless Human Escalation
Never leave customers stranded. If the AI is uncertain or a customer asks for a human, tickets route into your inbox with context and suggested replies.
Verifiable Source Citations
Every answer includes clickable links to your source documentation. Customers can verify the information immediately, eliminating AI hallucinations.
Developer-First Tooling & SDKs
Embed with our React component (`@basegent/react`), call our REST API, or connect AI agents directly with our Model Context Protocol (MCP) server.
Basegent vs. Traditional Chatbots
See why modern product teams are replacing legacy chat widgets.
Got questions about AI customer support?
How does Basegent ensure the AI agent does not hallucinate?
Basegent enforces strict grounding prompts and confidence scoring. If a customer inquiry cannot be answered directly from the verified passages in your knowledge base, the AI declines to guess and initiates human escalation.
Can I customize the chat widget branding and tone?
Yes. You can customize colors, avatars, welcome messages, placeholder prompts, and system personality instructions directly from your workspace dashboard.
What data sources can I connect to Basegent?
Basegent natively ingests public website URLs, sitemaps, Markdown repositories, Notion pages, OpenAPI/Swagger specifications, and raw text files.
Ready to upgrade your customer support?
Get started for free today. Embed the widget in minutes and start answering questions instantly from your documentation.