Allow customers and visitors learn more about your business with AI chat
Visitors have questions before they buy and questions after. Give them accurate, cited answers the moment they ask, without waiting on a support queue.
A visitor lands on your site with a question. Maybe it's "do you support X," maybe it's "how do refunds work," maybe it's something buried three pages deep in your docs that they'll never find. Most of the time, they leave before finding the answer — or they email support and wait. Either way, you've lost the moment.
Basegent closes that gap by putting an AI agent, trained on your own content, directly in front of your visitors.
Answers grounded in what you actually publish
Unlike a generic chatbot, Basegent doesn't improvise. Every answer is retrieved from a knowledge base compiled from your docs, FAQs, and policies, and every response comes with citations back to the source. If the knowledge base doesn't cover something, the AI says so instead of guessing — which means you can put it in front of customers without worrying about it making promises you can't keep.
It's available for the questions you can't staff for
Support teams can't be everywhere at once, and most questions don't need a human at all — they need the right paragraph from your docs, surfaced instantly. Basegent handles the repetitive, well-documented questions around the clock, so your team's time goes to the conversations that actually need a person: edge cases, escalations, and anything where a visitor explicitly asks for one.
It shows you what people are actually asking
Every question that comes through — answered or not — is a signal. Basegent's review queue and health reports surface the questions your knowledge base couldn't confidently answer, so you can see exactly where your documentation has gaps and fix them before the next visitor hits the same wall.
Built to hand off, not just answer
When a conversation genuinely needs a human — a frustrated customer, a question outside the knowledge base, an explicit request — Basegent escalates it to your team in real time through the live Inbox, with the full conversation history attached. Nobody has to repeat themselves.
The result: visitors get answers the moment they ask, your team only steps in when it matters, and you get a running record of exactly what your customers want to know. See What is Basegent? for the full picture, or jump straight to Getting Started to try it on your own content.