AI Customer Support for SaaS Companies

Scale Your SaaS Support Without Linear Headcount Growth

As your software company grows, customer support volume increases with every new signup. Without automation, this forces you to hire dedicated support representatives just to answer repetitive questions about subscription plans, team invitations, and feature availability.

Basegent transforms your product documentation, changelogs, and Notion workspaces into an autonomous AI support agent that answers questions 24/7 with verifiable citations.

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Core SaaS Capabilities

• 70%+ First-Contact Deflection: Automatically resolve repetitive inquiries about account settings, API keys, role permissions, and billing.
• Zero-Retraining Knowledge Sync: When you push updates to your documentation or knowledge base, Basegent re-indexes immediately.
• Deterministic Human Escalation: If a customer asks about a high-value enterprise contract or account cancellation, Basegent escalates the ticket directly to your team with full context.
• Embedded In-App Assistance: Keep users active inside your application with our lightweight @basegent/react widget.

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How to Get Started

1. Connect your documentation: Ingest your documentation site URL, markdown repository, or API reference.
2. Configure your support persona: Set the tone, custom instructions, and escalation rules.
3. Embed the widget: Add <BasegentWidget token="..." /> to your SaaS layout.